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Home > Customer Service > Return Policy

 

DiamondBuy believes in complete customer satisfaction and will gladly refund, replace, or exchange any unworn item received back in our facility within 30 days.


To Return an Item:

1. Obtain Return Authorization Code - Call DiamondBuy toll-free at (800) 214-4036 to obtain your return authorization number. Write this number on the outside of the package.

2. Repackage the Item as Securely as Possible - Repack your item securely with the diamond certificate, if appropriate. Please ensure that the contents of the package are in their original condition and secure within the box. For your security, please do not indicate the contents of the package on the exterior of the box.

3. Ship the Package - Return the package to us by registered mail. Insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. DiamondBuy is not responsible for any loss or damage that occurs during shipping.

4. Name and Address - Please make sure that your name and address are clearly printed on the outside of the package, and mail it to:

DiamondBuy.com
510 W 6th Street
Suite 1119
Los Angeles, CA 90014.

 Your account will be credited within 2 business days after receipt of the package.

 

 

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